RETURN AND REFUND POLICY

All items in our shop are made to order unless stated otherwise. Due to the customization of items, there are no cash refunds. Please confirm your order is correct before you place an order.
 

Items eligible for exchange, must arrive in damaged condition upon arrival. Must have photographic proof of damage on arrival (no exceptions). Email sonia@soniascreativeink.com with a photo of damaged goods & packaging for an exchange to be considered. Exchanges are only valid for 5 business days after purchase.
 

To start an exchange, you can contact us at sonia@soniascreativeink.com. If your exchange is accepted, you are responsible to cover shipping cost to send item back to Sonia’s Creative Ink LLC. Items sent back to us without first requesting an exchange will not be accepted.
 

You can always contact us for any exchange questions at sonia@soniascreativeink.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
All sales are final. No cash refunds. Exchanges only.